- are chat and IM equal services regarding virtual reference (VR), or 2 separate things one must clearly distinguish:
- can an Internet-conferences be used as VR tool and in what way;
- can self-help reference be regarded as VR and why;
- what are the advantages and disadvantages of co-browsing, web-push and escorting;
- what are the benefits of VR for patrons, libraries and universities
And - the most important - what is virtual reference in my own perception.
If you have some thought on these issues - I'm waiting for your e-mails, IMs and comments.