Thursday, March 15, 2007

Virtual reference services : ideas for meditation

When i started to write an article on such an outdated topic for US or European libraries, but still very actual and hot - for Russia, I would never supposed that lots of ordinary and unnecessary for the first sight issues would occur, for example:
  • are chat and IM equal services regarding virtual reference (VR), or 2 separate things one must clearly distinguish:
  • can an Internet-conferences be used as VR tool and in what way;
  • can self-help reference be regarded as VR and why;
  • what are the advantages and disadvantages of co-browsing, web-push and escorting;
  • what are the benefits of VR for patrons, libraries and universities

And - the most important - what is virtual reference in my own perception.

If you have some thought on these issues - I'm waiting for your e-mails, IMs and comments.

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