Dear colleagues. I am writing a research paper based on a survey we made last year to find out our patrons' needs and wishes concerning virtual reference. The main goal of that survey was to compare our perception of VRS with our patrons'. Now I need some other examples of this kind of poll, taken BEFORE creating a library VRS. Some results of our survey you can see here.
Please, if you have any kind of information - researches, results and so on - share it with me!
Thanks in advance